According to the provisions of D.Lgs.n ° 185/99 with modification D.lgs.21/2014 the consumer / customer is entitled to withdraw from this contract without any penalty within 14 calendar days of receipt of goods.

The goods must be returned at the same address:

Giuntini Rachele STOKTON SHOP Via Roma, 19 - 51039 Quarrata (PT)

Within 14 calendar days from receipt of the goods, at the expense of the consumer absolutely intact and in its original packaging, in any case, you should contact us as soon as possible by phone at. +39 3391236850 or by e-mail to the following address

Please note, products sent after the deadline to our warehouse without the above requirements, will not be refunded.

To enjoy the withdrawal , the customers must also choose one of the following options:

  • Replacement of the goods, the costs of shipping are borne by the customer, to have an estimation of the cost of the new shipment please the customer to submit a request to our customer service, so you can send an accurate quote.
  • Refund of money, refunds will be made in the same manner in which it was purchased (indicate details of a bank account or post office account (IBAN code), account holder; the refund will about the price of the product and cost deducted of the first shipment and will be made within 14 days of receipt of returned goods
The expedition, until the arrival in our warehouse is under the responsibility of the customer. Stokton not responsible in any way for damage or theft / loss of goods returned. Do not under any circumstances be withdrawn parcels cash.