Displayed Prices
 
All prices includes taxes and excludes shipping charges.
Billing
 
The customer can require the invoice during the order. The invoice will be sent after the delivery of the goods. The goods, however, will be delivered with receipt that must be attached to the invoice.
Shipping costs
Italia
Delivery within 1-2-3 working days.
The cost of shipping is free.
The goods will be sent via courier GLS.
In August the delivery of the package may be delayed.
European Union
 
Delivery within 4-5 working days.
The cost of shipping is free.
The goods will be sent via courier GLS.
In August the delivery of the package may be delayed.
Non-EU
 
The cost of shipping in U.S.A. is € 20,00 per product purchased.
The cost of shipping in CHINA is € 30,00 per product purchased.
The cost of shipping in other NON-UE is € 35,00/€ 40,00 per product purchased.
The invoice attached to the delivery of the goods should be stored as a valid document for the guarantee.
In August the delivery of the package may be delayed.

Payment

The following forms of payment are accepted by Stokton.
Bank transfer
By choosing the payment by bank transfer, at the end of the order the customer automatically receives a confirmation email containing the Stokton bank details, following which the goods are put aside until the bank arrives to the account.
PayPal
By choosing the Paypal payment method the customer can pay directly through his Paypal account.
Credit card
Choosing the method of payment by credit card will be charged at the time of purchase.
PRE-ORDER
On the STOKTON website it is possible to pre-order articles whose arrival is expected in the following weeks.
The availability date indicated is the one confirmed by Stokton
In case of payment by Credit Card or Paypal the amount will be debited on the same day of the order.
For pre-orders paid by bank transfer payment must be submitted within 48 hours from the time of order.
STOTKON declines all responsibility for changes to the delivery date, cancellations or changes to pre-order items due to production changes.
In the event that the order in advance is not subsequently available, the amount paid will be credited back to the original transaction.
Pre-order items will be shipped as soon as they are available.
THE COUNTRY OF THE SHIPPING ADDRESS INSERTED IN THE PRE-ORDERS CAN NOT IN ANY WAY BE MODIFIED.
For further information send an e-mail to servizioclienti@stokton.it or contact the number 0573739016 
Withdrawal 

According to the provisions of D.Lgs.n ° 185/99 with modification D.lgs.21/2014 the consumer / customer is entitled to withdraw from this contract without any penalty within 14 calendar days of receipt of goods.

The goods must be returned at the same address:

Giuntini Rachele STOKTON SHOP
Via Roma, 19 - 51039 Quarrata (PT)

Within 14 calendar days  from receipt of the goods, at the expense of the consumer absolutely intact and in its original packaging, in any case, you should contact us as soon as possible by phone at. +39 0573 739 016 or  by e-mail to the following address servizioclienti@stokton.it

Please note, products sent after the deadline to our warehouse without the above requirements, will not be refunded.

To enjoy the withdrawal , the customers must also choose one of the following options:

-   Replacement of the goods, the costs of shipping are borne by the customer, to have an estimation of the cost of the new shipment please the customer to submit a request to our customer service, so you can send an accurate quote.

-   Refund of money : refunds will be made in the same manner in which it was purchased (indicate details of a bank account or post office account (IBAN code), account holder; the refund will about the price of the product and cost deducted of the first shipment and will be made within 14 days of receipt of returned goods The expedition, until the arrival in our warehouse is under the responsibility of the customer.

Stokton not responsible in any way for damage or theft / loss of goods returned.

Do not under any circumstances be withdrawn parcels cash.


DELIVERY ORDER

All customers who place an order establish a business relationship with STOKTON and therefore undertake to accept delivery of your package. If the parcel is not delivered to employees causes of customer (wrong address, the recipient always absent, incorrect number of telephone, etc.), Or if the customer refuses delivery, the shipping charges and any customs fees will be deducted from refund due to the customer.